1. Information We Collect
We collect the following types of information:
- User account information (name, email, role)
- Client debt records and payment information
- System usage logs and activity history
- Communication records (email notifications, reminders)
2. How We Use Your Information
The collected information is used for:
- Managing debt records and payment tracking
- Sending automated payment reminders
- System security and audit trails
- Improving system functionality and user experience
3. Data Security
We protect your data through:
- Encrypted data transmission (SSL/TLS)
- Secure database storage
- Regular security audits
- Access control and authentication measures
4. Data Retention
We retain your information for:
- Active accounts: Duration of account activity
- Debt records: As required by law and financial regulations
- System logs: Up to 12 months
5. Your Rights
You have the right to:
- Access your personal data
- Request data corrections
- Request data deletion (subject to legal requirements)
- Export your data
6. Third-Party Services
We may use third-party services for:
- Email notifications
- Payment processing
- System monitoring
All third-party services are bound by confidentiality agreements.
7. Contact Information
For privacy-related inquiries, contact:
Email: bigup.technologies@gmail.com
Address: Bigup.dev Headquarters
Phone: +250781008164
Last Updated: October 27, 2025
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